HP smart print cancels itself

[djc18]

Printer cancels print job immediately with hp smart print app

[Sneha_01]

Hi @djc18,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like you're experiencing a frustrating issue with your HP LaserJet Pro CP1525nw Color Printer. Printing entirely black pages can be indicative of several possible problems, ranging from hardware issues to software configurations. Let's go through a checklist to troubleshoot this problem:

1. Check Toner Cartridges

• Reinstall Cartridges: Sometimes, simply removing and reinstalling the cartridges can resolve the issue. Ensure they're correctly installed and secured in their respective slots.
• Protective Tape: Make sure all protective tapes or covers on the new cartridges have been removed. These are often placed on cartridges to prevent leaks during shipping.

2. Printer Settings

• Print Quality Settings: Check the printer's settings from your computer to ensure they're set correctly. An incorrect setting may cause excessive toner use, resulting in black pages.
• Printer Preferences: Go to your printer preferences on your PC (Control Panel > Devices and Printers > Right-click your printer > Printer Properties) and look for any settings that might cause this issue, such as a high-density or toner save mode that's incorrectly configured.

5. Clean the Printer

• Clean the Print Heads: Use the printer's built-in cleaning function to clean the print heads. Clogged or dirty print heads can cause various print quality issues.
• Internal Cleaning: Dust or debris inside the printer can also cause issues. Carefully open the printer and use a soft, dry cloth or compressed air to clean the inside.

5. Update Printer Drivers

• Check for Driver Updates: Outdated or corrupted printer drivers can cause printing issues. Visit HP's official website, find your printer model, and download the latest drivers for Windows 10. Click here

6. Printer Firmware

• Update Firmware: Just like with drivers, an outdated printer firmware can lead to problems. Check HP's website for any firmware updates for your printer model.Click here

7. Test with Another Document

• Different File/Program: Try printing from a different program or a different file. This can help determine if the issue is with a specific file or application.

I hope this helps.

Take care and have a good day.

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Rachel571 

HP Support