HP smart tank 5101 printer will not power up.

[DKM70]

HP smart tank 5101 printer, less than 2 years old, will not power up, The power cord is good to the printer and power is detected at the rear of the printer near the power cord.

[Garp_senchau]

@DKM70, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

If your HP Smart Tank 5101 printer is not powering up despite a functioning power cord, you can follow these troubleshooting steps to identify and potentially resolve the issue:

Check the Basics:

• Ensure that the power cord is securely connected to the printer and the power outlet.
• Verify that the power outlet is working by connecting another device to it.

Perform a Power Reset:

• Disconnect the power cord from the printer and the power outlet.
• Wait for about 60 seconds to allow any residual charge to dissipate.
• Reconnect the power cord to the printer and the power outlet.
• Press the power button to turn on the printer.

Inspect for Damage:

• Examine the power cord and the printer's power connection for any visible damage or signs of wear.
• If any damage is observed, replacing the power cord or seeking professional repair services may be necessary.

Use a Different Power Outlet:

• Try plugging the printer into a different power outlet to rule out an issue with the current outlet.

Check for Indicator Lights:

• Look for any indicator lights on the printer’s control panel. If they are lit or blinking, refer to the printer’s manual to understand their meaning.

Perform a Hard Reset:

• With the printer turned on (if possible), disconnect the power cord from the printer.
• Unplug the power cord from the wall outlet.
• After a minute, reconnect the printer’s power cord back to the wall outlet and then to the printer.
• Turn on the printer by pressing the power button.

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

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Regards,

[DKM70]

I have tried the troubled shooting items mentioned below several times and the printer will not power on. I also checked the voltage on the power cord with a volt meter and that was OK (120 vac was detected).  Next I used the voltage detector pen to check for voltage in the printer near the power cable connection point, voltage was detected. At this point I suspect the problem to be internal to the printer.

[Garp_senchau]

Hey @DKM70, 

Thanks for reaching out! Since the issue remains unresolved, I suggest contacting our phone/chat support team for personalized assistance. They can provide one-on-one help and may even be able to work their remote assistance magic to fix the problem.

Note: There might be a nominal charge for the service they provide.

Regards,