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Message 1 of 19
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HP3050 Prints from scanner but poor from computer

HP Recommended
HP3050
Microsoft Windows 7 (32-bit)

My printer prints fine when I scan, but when I print from the computer it either skips a line and a half (normal and fast mode) or prints light with a line through the text (Best and Special Paper.) I have uninstalled and reinstalled the driver, but it didn't help.

18 REPLIES 18
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HP Support Agent
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Message 2 of 19
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@EileenHarp

 

Welcome to the HP Support Community.

 

Are you using the HP Smart App on your PC? If not, you may try and install to see if that works: https://support.hp.com/in-en/document/c04675142. If yes, uninstall and reinstall it.

 

If the issue persists, try these steps:

 

Let's run the HP Print and Scan Doctor:

 

Use this link for details on using the HP Print and Scan doctor: https://hp.care/2JyaC93

 

If the issue still persists, let's do a root uninstall and reinstall of the software:

 

Unplug any USB cable, if any, before doing this.

 

1.) In Windows, search for and open Programs and features

2.) Select your HP Printer

3.) Select Uninstall

4.) In Windows, search for and open Devices and printers

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose 'Delete' or 'Remove Device'

6.) Open up the run command with the "Windows key + R" key combo.

7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)

8.) Click on the "Drivers" tab

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers

13.)  Open up the run command with the "Windows key + R" key combo.

14.) Type c:/programdata and click Ok. Go to Hewlett Packard folder, remove any printer related folders & files.

15.) Restart the computer.

 

Once done, please download and install the software from here:

https://support.hp.com/in-en/drivers

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

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Message 3 of 19
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The Smart App says it's for Android or Iphone. I am on my computer so it won't recognize it.

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Message 4 of 19
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I did all this before, but did it again. Still prints terribly from computer. (Prints perfect when I do a direct scan on the printer.) It says it's my cartridges, but obviously isn't since the scan prints perfect.

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HP Support Agent
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Message 5 of 19
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You can try a firmware update: https://support.hp.com/in-en/document/c02919168

 

Does this happen from a specific Application from the Computer or all documents?


I am an HP Employee

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Message 6 of 19
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There are no firmware updates available.

 

This happens from any where I print off my computer. I've tried Word, Chrome, Excel, ...

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HP Support Agent
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Message 7 of 19
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I would suggest you try the Windows built-in drivers. Follow the steps below:

 

•    Go to Control Panel - Devices and Printers - Click on "Add printer" and follow the on-screen instructions.

•    When the page prompts for the drivers, select "Windows update". The driver list will be updated.

•    Click HP, Hewlett Packard, or Hewlett-Packard in the Manufacturer pane, and then click the name of your printer in the Printers pane.

 

Refer to this document HP Printers - Installing and Using the Windows Built-in Print Driver for help.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

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Message 8 of 19
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Still doesn't work.

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HP Support Agent
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Message 9 of 19
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Are you able to copy well?


I am an HP Employee

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Message 10 of 19
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Yes.

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