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Message 1 of 2
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HP3831 prints in colour via USB by only B&W via wifi?!?

HP Recommended
IJ3831
Microsoft Windows 10 (64-bit)

Hi,

 

This is a continuing problem from...

 

only printing in grayscale or black and white? ij 3831, need colour

https://h30434.www3.hp.com/t5/Inkjet-Printing/only-printing-in-grayscale-or-black-and-white-oj-3831-...

 

I thought that the problem had been solved by the solution in the above post but it still only prints in colour in USB connected mode if you try to print in colour in wifi mode it's always B&W?Annotation 2020-08-14 231112.png

 

Please I need more help!!

 

 

1 REPLY 1
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Message 2 of 2
Flag Post
HP Recommended

Hi,

Try following below version of the HP Print and Scan Doctor Utility by selecting your printer:

http://ftp.hp.com/pub/printers/hppsdr/patches/HPPSdr.exe

 

Be sure to restart your PC and allow the utility to complete the process, then check for any difference.

 

Try printing and check for any change, if the same remains try printing using the newly added print queue copy and check.

Shlomi



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