HP4155e not printing

[kzgpzx]

HP4155e not printing.  Test page only shows colored ink not any black

[Raj_05]

Hi @kzgpzx,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

If your HP4155e printer is not printing black ink on the test page, there could be several reasons for this issue. Here are some steps you can follow to troubleshoot and resolve the problem.

Check Ink Levels:

• Ensure that the black ink cartridge has sufficient ink. You can check the ink levels through the printer software on your computer or directly on the printer if it has a display.

Clean the Print Head:

• Print heads can sometimes get clogged, especially if the printer hasn't been used for a while. Most printers have a utility for cleaning the print heads. Consult your printer's manual or software for instructions on how to run a print head cleaning cycle.

Align the Print Head:

• Some printers have an alignment feature that ensures proper alignment of the print heads. Check your printer software or manual for instructions on how to align the print head.

Check for Driver Issues:

• Make sure that you have the latest printer drivers installed on your computer. Outdated or corrupt drivers can cause printing problems. Visit the HP website to download and install the latest drivers for your printer model.

Use Genuine HP Ink Cartridges:

• Ensure that you are using genuine HP ink cartridges. Using third-party or refilled cartridges might cause compatibility issues or poor print quality.

Perform a Manual Cleaning:

• If the print head cleaning utility doesn't resolve the issue, you can try manually cleaning the print head. Refer to your printer's manual for guidance on how to do this. Be careful not to damage the print head during the cleaning process.

Check for Ink Drying:

• If the printer hasn't been used for an extended period, the ink may have dried in the print head. Try printing a few pages to see if the black ink starts flowing again.

Run a Test Print in Black Only:

• Some printers allow you to print a test page using only the black ink. Check your printer settings or consult the manual to see if this option is available. This can help determine if the issue is specific to the black ink cartridge.

I hope this helps. 
 

Take care and have a good day.

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Alden4
HP Support 

[122435]

Thank you for your information and reply  but I believe it is more than that.