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Solved!

HP4520 Stopped printing envelopes

HP Recommended
Envy 4520
macOS 10.15 Catalina

I often print envelopes, usually A2 or Number 10, on my HP printer. Suddenly, the printer responds to a print order by pulling the envelope into the print process, makes sounds of many print passes, then ejects the envelope still blank. I have tried restarting the printer, checked the firmware (reports as up to date), and searched the internet with no solution found. Page prints work fine and there is plenty of ink both black and color. I am stumped and hope a knowledgeable fellow traveler can clue me in on what to do. BTW, I usually print from the current version of Apple Pages and have done without problem until now.

 

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HP Support Agent
HP Support Agent
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@jackd612, Welcome to the HP Support Community!

 

According to the printer specifications, this printer supports printing on envelopes.

Make sure the envelopes are correctly loaded in the input tray as shown in this document - Loading Paper, Cards, and Envelopes

 

Check for any software updates on MAC

Click the Apple icon > About This Mac > Software Update and install any available update.

 

To know how to print on envelopes, refer to - Printing Envelopes

 

If the issue persists, try printing the envelopes from a different application.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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