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‎09-19-2021 05:54 PM

HP Recommended
Product: Inspiron 3671
Operating System: Microsoft Windows 10 (64-bit)

I installed a brand new HP62 color cartridge and it would not clean up on magenta.  Deep cleaning the cartridge made no difference.  The other three colors were clear but no magenta.  I have pictures of the print outs and the expiration date on the cartridge.  I installed my backup color cartridge and it worked fine.  Can I get this cartridge replaced under warranty by HP?

 

I would appreciate any help, as there was no clear path to get to customer service on this particular print cartridge issue. 

 

Thanks in advance,

 

Kat205

Category:
1 REPLY 1

‎09-22-2021 07:34 AM

HP Recommended

@Kat205

 

Welcome to the HP Support Community.

 

Yes, you can. I recommend you to contact the HP Support Team regarding a cartridge replacement.

 

Link: www.hp.com/contacthp/

 

Note:  Select the country accordingly to get the contact details for support.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

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