cancel
Showing results for 
Search instead for 
Did you mean: 
Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Kat205
New member
1 0 0 0
Message 1 of 2
126
Flag Post

HP62 Color cartridge bad out of box

HP Recommended
Inspiron 3671
Microsoft Windows 10 (64-bit)

I installed a brand new HP62 color cartridge and it would not clean up on magenta.  Deep cleaning the cartridge made no difference.  The other three colors were clear but no magenta.  I have pictures of the print outs and the expiration date on the cartridge.  I installed my backup color cartridge and it worked fine.  Can I get this cartridge replaced under warranty by HP?

 

I would appreciate any help, as there was no clear path to get to customer service on this particular print cartridge issue. 

 

Thanks in advance,

 

Kat205

1 REPLY 1
Betty0610
HP Support Agent
HP Support Agent
17,819 17,801 987 859
Message 2 of 2
Flag Post
HP Recommended

@Kat205

 

Welcome to the HP Support Community.

 

Yes, you can. I recommend you to contact the HP Support Team regarding a cartridge replacement.

 

Link: www.hp.com/contacthp/

 

Note:  Select the country accordingly to get the contact details for support.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation