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HP6958 cartridge carrier won't move

HP Recommended
HP6958 officejet
Microsoft Windows 10 (64-bit)

HP6958 officejet    the printer gives a paper jam message but it the cartridge carrier not being able to move that is the problem.   No paper jams.

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Hi @BronxBarb,

 

I'd like to help!

 

Try the below suggestions-

 

 Make sure the carriage can move freely

Make sure the carriage moves freely across the width of the printer.

  1. Turn on the printer, if it is not already on.

  2. Open the cartridge access door.

    Opening the ink cartridge access door

  3. Wait until the carriage is idle and silent before you continue.

  4. With the printer turned on, disconnect the power cord from the rear of the printer.

  5. Unplug the power cord from the power source or electrical outlet.

       WARNING: 

    You must unplug the power cord to move the carriage by hand and reset the paper feed mechanism without the risk of electrical shock.

  6. Use a flashlight to check for any paper or objects that might be restricting the carriage, and then remove any paper or objects that you find.

       CAUTION: 

    If the paper tears when you remove it from the rollers, check the rollers and wheels for torn pieces of paper that might remain inside the printer. If pieces of paper remain in the printer, more paper jams can occur.

    Checking the rollers and wheels for pieces of paper

  7. Reach inside the printer through the ink cartridge access door, and then manually move the carriage.

    • If the carriage is stuck on the right side of the printer, move the carriage to the left side of the printer.

    • If the carriage is stuck on the left side of the printer, move the carriage to the right side of the printer.

    • If the carriage is stuck in the middle of the printer, move the carriage to the right side of the printer.

  8. Remove any loose paper or obstructions found.

  9. Make sure the carriage can move freely across the width of the printer. Firmly push the carriage to the left side of the printer, and then push it to the right side.

  10. Close the ink cartridge access door.

  11. Reconnect the power cord and any other cables to the rear of the printer, and then turn on the printer.

Try to print. If the error persists, continue to the next step.

 

Reset the product

  • With the printer turned on, disconnect the power cord from the rear of the printer.
  • Unplug the power cord from the wall outlet.
  • Wait at least 60 seconds.
  • Plug the power cord back into the wall outlet.
  • Reconnect the power cord to the printer.
  • Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

You could also try step1 and 3 in the document -A 'Paper Jam' Error Displays

 

Hope this helps! Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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