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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
adriennel1
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HP6958 won"t print in color at all or scan from glass, only doc feeder

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HP6958
Microsoft Windows 7 (32-bit)

Hello, my HP6958 won't print in color at all, only black and white. I have replaced the cartridges, unplugged it, cleaned it, etc. and it still won't print in color. Also, it will not scan or copy a document placed right on the glass, only if the document feeder is used. Thanks!

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TEJ1602
HP Support Agent
HP Support Agent
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@adriennel1, Welcome to HP Support Community!

 

If you have already performed the steps from the document Black or Color Ink Not Printing, Other Print Quality Issues and the issue persists, it could be a hardware failure.

 

Please reach out to the HP Support in your region regarding the service options for your printer.

 

Hope this helps!

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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