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HP7500 problems

HP Recommended
office jet 7500
macOS 10.15 Catalina

Actually using OS11 Big Sur, but similar problems with 10.XX.  1) Scanner head moving back and forward all the time, even when machine has not been in use for ages.  The only way to stop it is to shut the unit down.  2). Very often, simply won't print, so I have deselect printer and reset it in settings. This happens more after scanning something. 3) often starts with blank pages.  I have done everything recommended, many times, including reinstalling latest version of HP software, deselecting and reselecting it in printer system preferences, various types of hard and soft resets.  Sometimes works for a bit, but then stops.  USB connected, so not a wi-fi problem (tried that - if anything that made things worse). Any advice that actually solves these problems would be greatly appreciated.  Thanks

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HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@AG7500

 

I reviewed your post and I understand that you are facing issues printing and scanning from the printer.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you follow the below steps and check if it helps.

 

First, ensure your macOS is up to date with the latest software download. Then uninstall HP Easy Start.

To ensure your macOS is up to date

  1. Click the Apple Icon
  2. Click About this Mac
  3. Click Software Update.
  4. Click Advanced…
  5. Put a check in the box for the following items:
    • Check for Updates
    • Download new updates when available
    • install system data files and security updates.

To uninstall HP Easy Start

  1. Open HP Easy Start.

  2. Click File, and then select Uninstall HP Software… from the menu.

    Select Uninstall HP Software…

    Select Uninstall HP Software...

  3. Read any warnings that display, and then click Continue.

  4. When prompted, type your administrator user name and password.

  5. HP Uninstaller removes all HP printer software previously installed.

After uninstalling HP Easy Start reinstall the printer and try to print again.

To reinstall the printer:

  1. Go to https://ftp.hp.com/pub/softlib/software12/HP_Quick_Start/osx/Applications/HP_Easy_Start.app.zip
  2. Download HP Easy Start
  3. Follow the instructions on screen to complete the installation

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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