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    Information
    Fix HP Printer issue in macOS

    A [software component] will damage your computer message displays when printing or while installing - Click Here

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    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

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  • ×
    Information
    Fix HP Printer issue in macOS

    A [software component] will damage your computer message displays when printing or while installing - Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Note for common printer problems
Customers receiving the"will damage your computer" message along with others like "unable to access cups/tmp" or "'@%' cannot be opened" need to update their version of the macOS. Please check this article for more information: HP Printers - A [software component] will damage your computer message displays when printing or while installing (macOS) .
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HP7720 Print out problem

HP Recommended
HP office pro 7720
Microsoft Windows 10 (64-bit)

Just bought a set genuine CMYK cartridge HP955XL for replacement empty SetUp cartridge in HP7720 printer.

 

After inizialisation and alignment process finished, it was displaying "alignment test failed" then i checked that all cartridge well detected by printer wirh adequate ink level.

 

Then i tried to page print test and the result is only cyan/blue color printed. No black/yellow/magenta ink printed.

 

I did head cleanup from control panel menu but it does not solving the problem; only cyan ink printed.

 

I checked warranty status about my printer but hp's website told "temporary unavailable". I tried to call customer support for asking any solutions but none responded my phone call.

 

What must i do to solving my HP products?

 

Thankyou

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HP Support Agent
HP Support Agent
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HP Recommended

@boeboe

 

Welcome to the HP Support Community.

 

Are the copies coming out well?

 

Try the steps from here: https://support.hp.com/in-en/product/hp-officejet-pro-7720-wide-format-all-in-one-printer-series/768...

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

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HP Recommended

thankyou verymuch for your response.

I'd tried allmost instructions upto 12 steps carefully but not solving my problems. is it men i need to replace print head? i am disappointed if it must be happen since i bought new printer and just worked for 1100 A4 standard documents. really not economical printer.

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