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Solved!

HP7740 WITH LOCKED AND HOW TO RESET TO FACTORY

HP Recommended
hp7740
Microsoft Windows 10 (64-bit)

My HP 7740 was set up with a fixed IP adress and connected through LAN on my router.

 

I had to change the rooter and now the network does not connect to the LAN. It keeps - obviously - the old IP adress and when I try to reset the network setting or the printer to factory default, it does not allow me.

 

It keeps on telling me that the printer has been locked by the person who installed it (that was me) and I need a login & pwd to change those settings.

 

Can you help me making the printer connecting to the LAN again with a dynamic IP?

 

(note also tried with WIFI and did not work)

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HP Recommended

@tquinet, Welcome to the HP Support Community!

 

I have sent you a private message with a set of instructions to perform a reset. Kindly check the same, this might help you to resolve this issue. Check next to your profile name, you should see a little blue envelope, please click on it.  

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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May thanks, Kumar!

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