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HP7740 says printing but does not print

HP Recommended
Asus 410UN
Microsoft Windows 10 (64-bit)

When I send a job to my Officejet 7740 (purchased about 20 months ago, so just outside of warranty), the printer status LCD screen says "Printing"  but nothing prints I have left it over night and still nothing.

I use Windows 10 (32 bit) 

 

There are no error codes, ink levels are reporting normal.

I usually have it linked to the my home wireless network, but have tried plugging it in directly with USB. 

I have checked to make sure nothing else is in the printer cue. 

I have hard booted both the printer and my computer

I uninstalled and reinstalled drivers

I have used the HP Print and Scan Doctor (PSDR) tool, but it seems to glitch out on my computer

I have tried printing from a mobile device using the HP app

 

I have tried to copy locally no go. 

1 REPLY 1
HP Support Agent
HP Support Agent
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HP Recommended

@WesGT

 

Welcome to the HP Support Community.

  1. With the printer turned on, disconnect the power cord from the printer, disconnect the power cord from the power source, and then wait 30 seconds.

  2. If you are using a power strip or multi-plug adapter, connect the cord directly to a wall outlet to make sure the printer is getting enough power.

  3. Reconnect the power cord to the printer, and then try making a copy.

    • If the issue persists, connect the printer to a different wall outlet to determine if the original outlet is causing the issue.

    • If the issue persists using a different wall outlet, partially lift the scanner lid, and then press the Copy button or icon. If the scanner light does not illuminate or move across the glass, it could be a hardware issue.

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

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