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HP8020 stops working

HP Recommended
Microsoft Windows 10 (64-bit)

ever since i put new HP 910 ink cartridges' ( new ones made in Malaysia Oct 2022 expiration) the printer has stopped working altogether at various times. display panel blank, wireless printing says the printer is busy,.. HP diagnose % Fox program says "no issue found". On/Off button non-responsive too. I have to unplug and replug into power outlet to get printer to start working again!

I downloaded all available printer software drives and fixes per the HP site and i still happened again today.

Is this an issue caused by bad 910 cartridges' ...these just came back into stock after a month of waiting for them due to prior manufacturing issues...

 

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HP Support Agent
HP Support Agent
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Message 2 of 4
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HP Recommended

 Hi @jefarlB,

 

I'd like to help!

 

The issue seems to be with connectivity.

 

 Use HP Print and Scan Doctor to check connectivity

Download a special version of HP Print and Scan Doctor specifically created to help with printer offline conditions.

  1. Download HP Print and Scan Doctor.
  2. Run HPPSdr.exe from the download location on your computer.
  3. Once HP Print and Scan Doctor opens, click Start, and then select your printer.
    • If your printer in not in the list, turn it off and on, and then click Retry.
    • If there is a connection problem, follow the instructions in HP Print and Scan Doctor.
  4. If a screen prompts you to turn on printer updates, click Yes.
  5. If a screen prompts you to make your printer the default printer, click Yes.

Set a manual IP-

 

To set a manual IP and try the steps below -

 

--->Touch on the wifi icon ((i)) on the printer, and take down the IP address 

--->Open a web browser (ex Chrome or Mozilla) and type in the printer's IP

--->then go to network ---> general ---> network protocols ---> select IPV4 only-->apply 

--->go to wireless ---> wireless 802.11---> select manual ip ---> apply

--->Enter 8.8.8.8 for the first DNS and 8.8.4.4 for the second DNS.  

--->then go to settings on the main ews page --> power management ---> select sleep mode to max 15min

 

 Connect the printer to TCP/IP port

 

 --->Touch on the wifi icon ((i)) on the printer, and take down the IP address 

a. Click Start/Devices and Printers.  Right-click on your HP Printer.  Select Printer Properties.  Select the Ports tab at the top.

b.    Select Add Port.  Select Standard TCP/IP Port.  Select New Port.

c.    Follow the Add Port Wizard.  Under Printer Name or IP Address, .  Example:  192.168.1.15.  The IP address will be copied under Port Name.  

d.    Select Next and Finish the Wizard.

 

Hope this helps! Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping 

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Message 3 of 4
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Sorry , missed this response until now. Printer hasn’t stopped this week but will try your suggestions next time,! Thanks 

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HP Support Agent
HP Support Agent
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You're welcome 🙂

If you need further assistance feel free to reach out to us.

 

Have a great day ahead!

 

Please click “Accepted Solution” on my public post if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

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