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Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
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Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
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‎04-02-2025 04:45 AM

HP Recommended

it shows the error code oxo829c98; after disconnecting an restart it shows 71.02.4A

1 REPLY 1

‎04-03-2025 08:51 AM

HP Recommended

@angus2406, Welcome to the HP Support Community!  

  

Thanks for reaching out about your query regarding an error message on printer! 

We're thrilled to have the opportunity to assist you and provide a solution.  

  

To address the error codes you're encountering on your HP OfficeJet 8010 series printer, follow these steps:

1. General Steps to Resolve Error Code 71.02.4A

A recent firmware update may have affected a limited number of printers in the OfficeJet 8010 series, causing various errors.

  • Try disconnecting and restarting the printer.
  • If the issue persists, you may need to contact HP Customer Support for assistance.

2. Check Firmware Update

It is possible that these error codes are related to firmware issues. Ensure that your printer is updated to the latest firmware. Visit the HP Support website and download any available firmware updates for your specific printer model.  

 

Hope this helps!

  

Take care, and have an amazing day!  

  

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!  

  

Regards, 

ZOEY7886
I am an HP Employee

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