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Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
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‎02-03-2025 12:34 PM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

Replaced the printhead catridge with a new authentic one.  Still getting error reading printhead is damaged and needs replacing.  Help!

Category:
1 REPLY 1

‎02-07-2025 09:44 AM

HP Recommended

Hi @sandcbrow1, Welcome to HP Support Community. 

 

Thank you for posting your query, I will be glad to help you. 
The "Printhead is damaged" error on your HP OfficeJet Pro 8620 after replacing it with a new authentic printhead suggests one of the following issues:

Troubleshooting Steps:

1. Reseat the Printhead

  • Turn off the printer and unplug it.
  • Open the cartridge access door and remove the ink cartridges.
  • Lift the latch on the printhead and carefully remove it.
  • Reinsert the printhead securely and lock it in place.
  • Reinstall the ink cartridges and close the door.
  • Plug in the printer and turn it on.

2. Clean the Printhead Contacts

  • Power off the printer and unplug it.
  • Remove the printhead and use a lint-free cloth slightly dampened with distilled water to clean the gold-colored contacts.
  • Let it dry completely and then reinstall it.

3. Update the Printer Firmware

  • Go to HP Support (HP Software & Drivers) and check for the latest firmware update.
  • If your printer is not connected to the internet, update the firmware manually using a USB connection.

4. Reset the Printer

  • With the printer powered on, unplug the power cord from the back of the printer.
  • Wait 60 seconds, then plug it back in.
  • Turn the printer on and check if the error persists.

5. Use Genuine HP Ink Cartridges

  • Ensure all installed ink cartridges are genuine HP cartridges.
  • If you recently replaced the printhead, use the setup cartridges that came with it (if available).

6. Perform a Semi-Full Reset

(This resets the printer to factory defaults.)

  • On the printer’s control panel, go to Setup > Printer Maintenance > Restore > Restore Factory Defaults.
  • Restart the printer and set it up again.

I hope this helps. 

 

Take care and have a good day. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping! 

 

Max3Aj

HP Support 

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