HP8620 with grinding noises and ink cartridge won't move

[jandj3]

HP Officejet Pro 8620 starting making grinding noises when printing and now the ink cartridge won't move. We replaced the cartridge a few years ago, but it had been working without any problems until a month ago, when it began the grinding noise, and a few days ago the ink cartridge stopped moving on its own.

[Garp_senchau]

@jandj3, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

It sounds like your HP Officejet Pro 8620 might be experiencing a mechanical issue with the print carriage. Here’s a step-by-step guide to troubleshoot and potentially resolve this problem:

1. Inspect for Paper Jams

• Turn off the printer and unplug it from the power source.
• Open the printer's access door to inspect for any paper jams or obstructions that may prevent the print carriage from moving.

2. Clean the Printer

• Use a lint-free cloth to gently clean any visible debris or dust from the printer carriage and surrounding areas.
• Ensure all parts within the printer are free from obstructions.

3. Reset the Printer

• Disconnect the power cord from the printer while it is on.
• Wait for at least 60 seconds.
• Reconnect the power cord and turn the printer back on.

4. Check and Reseat Cartridges

• Open the cartridge access door.
• Remove and inspect the cartridges for damage. If needed, clean the cartridge contacts with a lint-free cloth.
• Reseat the cartridges firmly into their respective slots. Make sure they click into place.

5. Perform a Printhead Cleaning

• On the printer control panel, go to the Setup menu and select Tools.
• Choose "Clean Printhead" to initiate the cleaning process.

6. Check for Firmware Updates

• Ensure your printer’s firmware is up to date. On the printer control panel, go to the Settings and look for the Printer Update or Check for Updates option.

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

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Regards,