HP8625 When HP ink cartridge, received message Printhead appears to be missiing

[LiliQ]

When changing black HP ink cartridge in the HP8625 printer, received message "Printhead appears to be missing, not detected or is missing."

I have reset, by opening the door and then unplugging unit, then replug

Also removed the ink cartridges and cleaned out with a lint free cloth

Nothing seems to work.

Please help.

[Jay_G24]

Hi @LiliQ

I'd be happy to assist you with the  "Problem with printhead"

Please try the below suggestions-

Reset the product

• With the printer turned on, disconnect the power cord from the rear of the printer.
• Unplug the power cord from the wall outlet.
• Wait at least 60 seconds.
• Plug the power cord back into the wall outlet.
• Reconnect the power cord to the printer.
• Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

Update the printer firmware

Updating the printer firmware might resolve printhead problems. Go to Updating or Upgrading Printer Firmware for more information

Check the carriage for a printhead latch

Look at the carriage to see if it has a latch. The carriage is the part inside the printer that holds the printhead and cartridges. If the carriage does not have a latch (fixed printhead), then the only option is to service the printer.

1. Open the door to access the cartridges.

2. Wait until the carriage stops moving before you continue.

3. Look at the right side of the carriage to see if the carriage has a printhead latch (a handle that can be raised, which allows the printhead to be removed).

Reseat the printhead up to three times

You might need to reseat the printhead up to three times.

1. With the printer turned on, unplug the power cord from the rear of the printer.

2. Lift the carriage latch, slightly lift the printhead, lower the printhead back into the carriage, wiggle the printhead left and right, and then lower the carriage latch to lock the printhead into place.

   

3. Close the cartridge access door.

4. Reconnect the power cord to the rear of the printer.

5. Wait for the printer to start, and then look for the error.

   • If the error message persists, repeat the steps to reseat the printhead up to three times.

   • If the error no longer displays, you are done.

refer to the document  --Error Indicates Faulty Printhead

Hope this helps! Keep me posted. 

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