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HP OfficeJet Pro 8715 All-in-One Printer

Printhead not detected or missing. Same as others. I have tried the listed remedies and still no remedies.  Followed steps x 3 of rattling cartridge while unplugged and still error. 

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi @AG-210 

Welcome to the HP support community.
 

I understand you're experiencing an issue with your HP device, and I apologize for any inconvenience this may have caused. I'm here to help you today.

 

If you’re getting a “Printhead not detected or missing” error on your HP OfficeJet Pro 8715 and the usual troubleshooting steps haven’t resolved it, here are some additional approaches to try:

 

Check for Protective Tape: Ensure that there’s no protective tape still on the printhead or ink cartridges. Sometimes, the tape can prevent proper contact.

Inspect Printhead Contacts:

  • Turn off the printer and unplug it.
  • Remove the printhead and inspect the electrical contacts on both the printhead and inside the printer for any dirt or debris.
  • Use a soft, lint-free cloth or a cotton swab lightly moistened with water or isopropyl alcohol to clean the contacts.

Reinstall the Printhead:

  • After cleaning, reinstall the printhead firmly and ensure it’s seated correctly.
  • Reinstall the ink cartridges as well.

Check for Firmware Updates:

  • Connect the printer to your computer or Wi-Fi and check for any firmware updates. Sometimes, an update can resolve compatibility issues.

Reset the Printer:

  • Perform a hard reset by turning off the printer, unplugging it from the power source, and waiting for at least 60 seconds before plugging it back in and turning it on.

Try a Different Printhead:

  • If possible, test the printer with a different printhead. This can help determine if the issue is with the printhead itself.

Perform a Printer Self-Test:

  • Check if the printer can run a self-test without the cartridges installed. This can help confirm if the issue is related to the printhead or another component.

I hope this helps! Keep me posted.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.
 

-Regards
Raj-HP Support
 

Raj2111
I am an HP Employee

View solution in original post

3 REPLIES 3
HP Recommended

Hi @AG-210 

Welcome to the HP support community.
 

I understand you're experiencing an issue with your HP device, and I apologize for any inconvenience this may have caused. I'm here to help you today.

 

If you’re getting a “Printhead not detected or missing” error on your HP OfficeJet Pro 8715 and the usual troubleshooting steps haven’t resolved it, here are some additional approaches to try:

 

Check for Protective Tape: Ensure that there’s no protective tape still on the printhead or ink cartridges. Sometimes, the tape can prevent proper contact.

Inspect Printhead Contacts:

  • Turn off the printer and unplug it.
  • Remove the printhead and inspect the electrical contacts on both the printhead and inside the printer for any dirt or debris.
  • Use a soft, lint-free cloth or a cotton swab lightly moistened with water or isopropyl alcohol to clean the contacts.

Reinstall the Printhead:

  • After cleaning, reinstall the printhead firmly and ensure it’s seated correctly.
  • Reinstall the ink cartridges as well.

Check for Firmware Updates:

  • Connect the printer to your computer or Wi-Fi and check for any firmware updates. Sometimes, an update can resolve compatibility issues.

Reset the Printer:

  • Perform a hard reset by turning off the printer, unplugging it from the power source, and waiting for at least 60 seconds before plugging it back in and turning it on.

Try a Different Printhead:

  • If possible, test the printer with a different printhead. This can help determine if the issue is with the printhead itself.

Perform a Printer Self-Test:

  • Check if the printer can run a self-test without the cartridges installed. This can help confirm if the issue is related to the printhead or another component.

I hope this helps! Keep me posted.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.
 

-Regards
Raj-HP Support
 

Raj2111
I am an HP Employee

HP Recommended

Thank you RAJ2111. I followed you steps again. I did 1 more step an dthat was after using an isopropyl alcohol swab on th contacts on the print head,  I did the same to the contacts inside the printer itself. Not sure if that was the trick since I had already done some of the previous steps.  Again, thank you for your time and expertise. 

HP Recommended

Hi @AG-210 

 

Your welcome.

 

That's great! Happy to hear that the issue has been resolved. I appreciate your efforts in performing the steps to fix it and If you need further assistance feel free to reach out to us.

 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

 

Take care and have a great day ahead!

 

Raj

HP Support

Raj2111
I am an HP Employee

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