HPENVY8420e

[JGW33]

Provider says HP ENVY6420e should always be connected to power, but now refuses to print anything

[zoey7886]

@JGW33, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding your HP ENVY 6420e printer! 

We're thrilled to have the opportunity to assist you and provide a solution.  

Check Power Connection:

• Ensure the printer is connected to a reliable power source.
• Verify that the power cable is securely connected both to the printer and the outlet.

Restart the Printer:

• Turn off the printer and unplug it for about a minute.
• Plug it back into the power outlet and turn it on.

Check for Error Messages:

• Look at the printer's display panel for any error messages that could indicate what might be wrong.

Verify Wireless Connection:

• If you're using a wireless connection, ensure that the printer is connected to the correct network and that the signal is strong.
• Restart your router to refresh the network connection.

Update Printer Drivers:

• Make sure that your printer drivers are up-to-date.
• Visit the HP support website to download and install the latest drivers for your model.

Check Ink or Toner Levels:

• Low ink or toner levels can sometimes prevent printing operations. Verify the ink or toner levels or any indication that cartridges need replacement.

Print Queue and Settings:

• Clear any stalled print jobs in the print queue.
• Ensure that the printer is set as your default printer on your computer.  

Hope this helps! 

Take care, and have an amazing day!  

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Regards,