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Message 1 of 2
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HPOFFICEJET PRO 8020 ALL IN ONE SERIES TROUBLE PRINTING FROM MACBOOK NEED PPD FILE

HP Recommended
HPOFFICEJET PRO 8020 ALL IN ONE SERIES
macOS 10.15 Catalina

I JUST PURCHASED PRINTER AND NOT ABLE TO PRINT FROM MY  MACBOOK;  THERE IS NO FIRMWARE; IT'S SHOWING THAT I NEED A PPD FILE IN ORDER TO PRINT A COLORED LABEL

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@NUTRITIONAL, Welcome to the HP Support Community!

 

To assist you better, I'd like to know the following:

  • Which application are you trying to print from?
  • Have you tried printing different types of documents like PDF, Word, or Webpages and check if the issue persists?
  • Try making a standalone copy and check if that works. By this, we can conclude if this is a hardware or a driver issue.
  • How is the printer connected to the MAC?
  • Do you get any errors while trying to print?

Kindly refer to the product specifications to know the supported paper types and paper sizes.

 

To update the printer firmware.

Go to Setup > Tools > Update the printer

Click here to know different methods of updating printer firmware.

 

Also, check for any software updates on MAC

Click the Apple icon > About This Mac > Software Update and install any available update.

 

Hope this helps! Keep me posted for further assistance. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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