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    Information
    Fix HP Printer issue in macOS

    A [software component] will damage your computer message displays when printing or while installing - Click Here

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    Fix Windows 10 Update Issues

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Note for common printer problems
Customers receiving the"will damage your computer" message along with others like "unable to access cups/tmp" or "'@%' cannot be opened" need to update their version of the macOS. Please check this article for more information: HP Printers - A [software component] will damage your computer message displays when printing or while installing (macOS) .
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Hard reset deskjet 3632 - EWS admin password lost

HP Recommended
HP DeskJet 3632 (Series 3630)
Microsoft Windows 10 (32-bit)

Hello, as per many previous messages I've seen, after getting a new router and trying to reconnect my working Deskjet 3632 printer to it, it fails on all devices I have attempted.

 

Attempting to set it up by visiting the EWS page when connected directly to the printer's wifi direct network I'm asked for a username and password which I don't know/remember and it accepts nothing which ultimately results in my being locked out of the EWS without being able to proceed.

 

I've tried the wireless settings 'soft' reset (wifi and cancel button for 3 seconds) as well as the 'hard' reset power + 2 x copy button + 2 x cancel button - neither of these result in any change to the above scenario.

 

Can someone provide the specific information required to FULLY factory reset the printer and connect it to the wireless network correctly? I note this is being given out in private messages in other forum topics describing this exact same problem - I'm hoping it's something different to the 2 non-solution resets described above.

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@MegaMonkey92 Welcome to HP Community!

 

I understand that you would like to admin password reset.

 

I've sent you a private message with reset instructions, follow the reset instructions.  

  

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

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