cancel
Showing results for 
Search instead for 
Did you mean: 
Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
willthom
New member
1 0 0 0
Message 1 of 2
314
Flag Post

Hardware issue, white tray extender will not slide/retract to closed position

HP Recommended
Envy 5530 e
macOS 10.12 Sierra

HP Envy 5530 e printer. The white tray extender is stuck open. It will not close to the left and retract back into the door assembly.

1 REPLY 1
Riddle_Decipher
HP Support Agent
HP Support Agent
31,166 31,117 2,612 3,966
Message 2 of 2
Flag Post
HP Recommended

 

@willthom

Thank you for posting on HP Forums, 

Riddle_Decipher is at your service. 

 

As I understand you need help closing the extended tray for paper support,

No worries, as I'll be glad to help you, that said, I'll need a few more details to dissect your concern & provide an accurate solution: 

Did you try closing it in a swivel direction towards the left/right?

 

Look at the image below for details on how its opened:

 

 

CLICK HERE FOR MORE STEPS AND INSTRUCTIONS Page. 26,

(By the end of this article all the issues should be resolved)

 

Let me know how that pans out

feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon,

followed by clicking on 'Accepted as Solution' as it would help the community gain more knowledge,

And Have a great day Ahead!

Riddle_Decipher
I am an HP Employee

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation