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Note for common printer problems
Customers receiving the"will damage your computer" message along with others like "unable to access cups/tmp" or "'@%' cannot be opened" need to update their version of the macOS. Please check this article for more information: "HPxxxxx.framework" will damage your computer" message in macOS Catalina or Mojave .
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Have to clean printhead twice before printing to use colour and eliminate smudges

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Microsoft Windows 10 (64-bit)

My printer was replaced under warranty only a few months ago and will not print a legible document. I have to use the printer maintenance, and use the 'clean the printhead' process twice before I can get a half decent copy. the cyan colour is not that effective. I have cleaned the contacts, have new ink in - no luck. Please help

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@LWalker3, Welcome to HP Support Community!

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). 

 

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.

 

Thank you for visiting the HP Support Community. 

TEJ1602
I am an HP Employee

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