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    Information
    Fix HP Printer issue in macOS

    A [software component] will damage your computer message displays when printing or while installing - Click Here

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    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

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    Information
    Fix HP Printer issue in macOS

    A [software component] will damage your computer message displays when printing or while installing - Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Note for common printer problems
Customers receiving the"will damage your computer" message along with others like "unable to access cups/tmp" or "'@%' cannot be opened" need to update their version of the macOS. Please check this article for more information: HP Printers - A [software component] will damage your computer message displays when printing or while installing (macOS) .
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Help! Can't Open top 'Cartridge Access Panel' on HP OfficeJet Pro 9015!!

HP Recommended
HP OfficeJet Pro 9015
Microsoft Windows 10 (32-bit)

Just received a new HP OfficeJet Pro 9015 printer.  Did the quick set up, but noticed I could not open the 'cartridge access panel" or the whole top that is supposed to lift up easily to see the inside of the printer.  It feels locked and I don't want to force it and break something.  I did put in the inks through the front white door, that opens easily.  But, cannot open the whole top of the printer.  

 

I've looked at videos, did a reset (pulling plug out, waiting, and replugging it in), but it won't budge.  The printer is working, but something is wrong that this does not lift up easily.  I've called tech support, and just get the run a round. I've waited so long for this printer, I hate to return it and start over, if this is an easy fix.  I'm wondering if it ships locked, so it doesn't fly open.  But, what did I do wrong, that the top doesn't lift?  

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HP Recommended

Hi,

It doesn't ship locked, but please make sure the top Flatbed Cover is closed and you cannot see the Flatbed Glass area, opening the Flatbed Glass Area top door locks the Cartridge access door below it, you may see the illustration below:

https://support.hp.com/us-en/document/c06200147

 

Shlomi



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Thx for the reply, but I've tried it a million times.  Top closed and it is locked.  What now?

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