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Help! e4 with no paperjam!

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HP Deskjet 2620
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My HP deskjet 2620 has been working fine up until today, now it is flashing E4 and has the paperjam sign lit up. There is no paperjam and I have followed all of the trouble shooting questions.. it is just over a year old and barely used. Any replies are appreciated.

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@MMitch1 

Hello,

In order to resolve this issue, please follow all the steps of the HP link E4 Error (Paper Jam).

In case of need, don't hesitate to contact us.

Best regards,:Wink:



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I have already completed all of the steps listed.

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@MMitch1 

Thanks for your return,

In some cases, remove the ink cartridges and reset the printer can solve the error.

  1. Turn on the printer.
  2. Before continuing, wait until the printer is idle and silent.
  3. Disconnect the USB cable from the back of the printer. If your printer has a network or wireless connection, leave it connected.
  4. Remove the ink cartridges of the printer.
  5. With the printer turned on, unplug the power cord from the back of the printer and from the wall outlet.
  6. Wait at least 60 seconds.
  7. Plug the power cord into the outlet.
    NOTE:  HP then recommends reconnecting the printer's power cord directly into a wall outlet.
  8. Reconnect the power cord to the back of the printer.
  9. Turn on the printer, if it does not automatically make it.
    It is possible that the printer goes through a warm-up cycle. It is also possible that the printer lights blink and the carriage moves.
  10. Wait until the preheat cycle and until the printer is idle and silent before continuing.
  11. Reinsert the ink cartridge, and then close the access door to the cartridges.
  12. Print a calibration page, if prompted.
  13. If you disconnected the USB cable, reconnect it to the back of the product.
  14. Try to print.

Don't hesitate to contact us in case of need.


Best regards,:Wink:



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