Help with HP Smart Tank 610

[Chasey8]

I have been trying to get this printer working for two days now. Its saying please fill ink? the ink is full I cant get it off this screen. Tried to USB connect to run the trouble shooter but its not recognising the USB connection. Any ideas

[Betty0610]

@Chasey8

Welcome to the HP Support Community.

Let's try to reset the Printer here:

Reset the product

• With the printer turned on, disconnect the power cord from the rear of the printer.
• Unplug the power cord from the wall outlet.
• Wait at least 60 seconds.
• Plug the power cord back into the wall outlet.
• Reconnect the power cord to the printer.
• Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

Also, try connecting the Printer to a different wall outlet directly.

Try a firmware update: https://support.hp.com/in-en/document/c02919168

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[Chasey8]

I have done several soft reboots i have found the menu function and tried partial reset and semi full reset. I have opened and closed the ink pots several times, I have tried USB and wireless connection,  Sometime it will just print the items in the print buffer but the error wont go away. Then Ill try and print something new and it says Printer in error mode. The display either askes me to replace a cartridge? It has no replaceable cartridges? Or it askes me to fill the cartridges? The cartrdiges are full as you can see in the photo

[Kumar0307]

@Chasey8

I understand your concerns, kindly perform the steps mentioned in this document to resolve this issue. 

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day!