Home Screen stuck on error

[Kwtampa]

My printer doesn’t let me go to the Home Screen it’s stuck on need to change cartridges 

[Max3Aj]

@Kwtampa, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

It sounds frustrating to have your printer stuck on an error screen. Here are a few steps you can try to resolve this issue:

Reinsert the Ink Cartridges:

• Turn on the printer.
• Open the cartridge access door.
• Wait for the cartridge carriage to stop moving.
• Remove the ink cartridges and reinsert them into the proper slots until they snap into place.
• Close the cartridge access door.

Reset the Printer:

• Press the power button to turn off the printer. If it does not turn off, disconnect the power cord from the printer.
• Unplug the power cord from the power source.
• Wait for 60 seconds.
• Connect the power cord directly to a wall outlet and reconnect it to the printer.
• Turn on the printer to complete the reset.

Check for Firmware Updates:

• Sometimes, updating the printer's firmware can resolve such issues. Visit the HP support website and download the latest firmware for your printer model.

Enable Web Services:

• Ensure the printer is connected to the internet via Wi-Fi or Ethernet.
• If an option to enable Web Services is accessible on your printer, activate it. 

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

Max3Aj

HP Support