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‎12-02-2020 08:00 AM

HP Recommended
Product: LaserJet Pro MFP M277dw
Operating System: Microsoft Windows 10 (64-bit)

Hi,

 

I brought my LaserJet from UAE, i'm currently in USA (TX) and i brought new cartridge from USA.

 

I'm receiving cartridge not compatible error message. after doing some searches i found by doing region reset to  make the cartridge compatible.

Category:
1 person had the same question
5 REPLIES 5

‎12-10-2020 02:48 AM

HP Recommended

@Mustafa82, Welcome to the HP Support Community!

 

I understand you moved countries and not able to use the ink toners from the US.

 

Please reach out to the HP Technical Support team in your region regarding the service/replacement options for your printer. 

You may create a case on the website to obtain a case number if required. Kindly watch this video to know how.

 

Keep me posted for any other assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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‎12-10-2020 03:01 AM

HP Recommended

@kumar0307,

 

I already created a case and i was advised to go to the community.

 

I saw couple of cases solved through the community where HP Support agent sent private message with the solution and the codes required to change the region, if this is applicable to my printer please do so. I have my printer running out of ink and i'm not getting any support

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‎12-10-2020 03:07 AM

HP Recommended

@Mustafa82

 

Yes, I understand your concern. We can perform a region reset on the Inkjet printer but not on Laserjet printers. There is no such option for Laserjets.

 

Keep me posted for any other assistance.

KUMAR0307
I am an HP Employee

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‎12-10-2020 03:25 AM - edited ‎12-10-2020 03:26 AM

HP Recommended

@KUMAR0307

 

So i should throw my laserjet and buy a new one ?

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‎12-11-2020 12:18 AM

HP Recommended

@Mustafa82

 

Unfortunately, there are no other options available to resolve this issue. 

 

Keep me posted for any other assistance.

KUMAR0307
I am an HP Employee

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