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    Information
    Fix HP Printer issue in macOS

    A [software component] will damage your computer message displays when printing or while installing - Click Here

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    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

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Note for common printer problems
Customers receiving the"will damage your computer" message along with others like "unable to access cups/tmp" or "'@%' cannot be opened" need to update their version of the macOS. Please check this article for more information: HP Printers - A [software component] will damage your computer message displays when printing or while installing (macOS) .
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How do I find or reset the password for Office Jet Pro 6970

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Direct-22-HP OfficeJet Pro 6970

I installed an update to my OfficeJet Pro 6970. Now my devices can’t find my printer without a password. I have no idea where to find the password or how to reset it. Please help!

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Hi @Evhburgess

 

Welcome to the HP Support Community. I'd be happy to assist you with the password issue. 

 

You are prompted to enter the Wi-Fi direct password. From the printer's control panel, touch the Wi-Fi Direct icon  or open the Wi-Fi Direct settings menu to get the password.

 

If you are trying to connect the printer to your Wi-Fi network, try these steps to disable Wi-Fi direct - 

 

1. From the printer control panel, touch or swipe down the tab at the top of the screen to open the Dashboard, and then touch  (Wi-Fi Direct).

2. Touch ( Settings ).

3. If the display shows that Wi-Fi Direct is on, touch Wi-Fi Direct and then switch it off. 

 

Run the Wireless Wizard from the printer's control panel -

 

1. From the printer control panel, touch or swipe down the tab at the top of the screen to open the Dashboard, and then touch (Wireless).
2. Touch ( Settings ).
3. Touch Wireless Settings.
4. Touch Wireless Setup Wizard or Wi-Fi Protected Setup.
5. Follow the display instructions to complete the setup.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

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