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‎12-31-2020 10:03 PM

HP Recommended
Product: HP Envy 6000
Operating System: Microsoft Windows 10 (64-bit)

ITs and HP Envy 6052 printer. I have it connected to my laptop and phone. The laptop will not send print jobs to the printer. First it would say error printing on the computer and, now it will not even give an error message. It doesn't do anything but, it scanned a page on the printer and sent it to the laptop. ? 

Category:
1 person had the same question
1 REPLY 1

‎01-01-2021 04:13 PM

HP Recommended

@Holly_Wood 

 

==============================================================

Welcome to the HP Community.

Reminder to those reading:

Do NOT respond to vermin who post phone numbers or email addresses.

HP does not post phone numbers or email in Community messages.

==============================================================

 

I would think (hopefully) that if the printer is not able to print, it would know (for example) if it were "disconnected".  That the printer at least scans is a good sign.

 

I don't know whether the printer includes a "full driver" software package -- it if does, this is what you want (in addition to HP Smart).

 

 

If you have not done so, download-save-install the Full Feature Software for the printer

HP Easy Start Printer Setup Software 

 

About 2/3 of the way through the setup, you will be given the opportunity to select the software - select the "Full" driver set (as opposed to the basic driver).

 

After the software is installed, Restart the computer and log in.

 

Full driver provides print and scan functions (even if HP Smart continues to be stubborn).

==========================================================================

 

What else?

 

If other options fail to remedy the situation, consider updating the Firmware.

Always read all the information in the webpage before you update...

HP ENVY 6000 All-in-One Printer series Firmware Update 

 

What else?

 

According to the specifications, the printer supports both 5GHz and 2.4GHz bandwidth.

Example:  Product Specifications for the HP ENVY 6010 All-in-One Printer (5SE20B)

 

Make sure your printer is connected to the band you expect.

Learn a bit about how the printer connects in the  User Guide

Chapter 3 - Connect your printer - starting on Page 24

 

What else?

 

I can provide some limited additional information -  there might be something useful here...

 

Reminder: Use HP Ink in this printer!

HP Printers - Dynamic Security Enabled Printers

 

HP DeskJet, ENVY 6000, 6400 Printers - Wireless Printer Setup

This document is for HP DeskJet Plus Ink Advantage 6075, 6078, 6475, 6476, 6478, HP ENVY 6020, 6052, 6055, HP ENVY Pro 6420, 6452, 6455, and 6458 All-in-One printers.

First time setup – WPS (router), “Find Printer Pin” > PIN Number inside carriage door for connection / EWS

 

HP DeskJet, ENVY 6000, 6400 Printers - Blinking Lights

 

HP Envy 6000 series & HP Envy Pro 6452 | 6455 AiO Printer : Reset Wireless to defaults

 

HP Envy 6055 | Envy Pro 6455: Connect printer to 5 GHz network using HP Smart on Windows 10 computer

 

Technology Tips Gallery  From our HP Expert greenturtle

Technology Tips – YouTube Video Help for Printers

 

HP Support Channel - Collection of “how-to” videos

HP Video Gallery - YouTube

  • Use Categories to narrow the results. 
  • Select your Video

 

Printer  Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, User Guides / Manuals, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP ENVY 6000 All-in-One Printer series 

 

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not a business group of HP..

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question Resolved / Answered, Click "Accept as Solution" .

 

 

Dragon-Fur

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