How do I get the option to choose colour or black-and-white back?

[PatrickYork]

I have just had to reinstall Windows 10 and have also installed the latest driver for my HP printer. I now find when I try to print that the preferences do not have an option to choose colour or B&W printing.

Can anyone please tell me how to fix this? The printer is basically a paperweight until I can fix this.

Kind wishes - Patrick

[Mans]

@PatrickYork 

Hello,

HP provides a free tool called the HP Print and Scan Doctor to diagnose and solve printing and scanning problems. Download and run HP Print and Scan Doctor to perform several troubleshooting steps to resolve this issue quickly and automatically.

If the printer is connected to the wireless network (Wi-Fi), please configure a new Port as follows :

1. On the keyboard, press the Windows logo key and the R key simultaneously. The Run window opens.
2. Type control printers, then press Enter. The Devices and Printers window opens.
3. Right-click on your printer icon, then click on Printer properties, click on the Ports tab, and click on Add Port....
4. Select Standard TCP/IP Port and click New Port....
5. Click Next, then enter the printer's IP address (e.g. 192.168.1.97) in the Printer Name or IP Address field and click Next.
6. Once the port is added, click Finish and close all windows.
7. Try to print.

Please do not hesitate to contact us in case of need.

Best regards,

[Greenhill43]

tried your method bu to no avail printer still will not print in colour. thanks for the suggestion

[Mans]

@Greenhill43 

Hello,

To address this incident, please follow the following procedure:
1. Uninstall printing software:

1. Unplug the USB cable at the back of the printer, if necessary.
2. On the keyboard, simultaneously tap the Windows flag and the R key. The Run window opens.
3. Type appwiz.cpl, then OK. The Programs and Features window opens.
4. Click the right mouse button on HP ENVY 5540 series Basic Software, then Uninstall and Yes.

   Note: If the software uninstall process does not start or an error displays while uninstalling, download Fix problems that block programs from being installed or removed from the Microsoft website, and then try uninstalling again.

5. Follow the instructions on the screen to complete the uninstall of the printer.
6. Restart the computer.

2. Launch the registry editor:

1. On the keyboard, simultaneously tap the Windows flag and the R key. The Run window opens.
2. Type regedit, then OK. The registry editor opens.
3. Develop HKEY_LOCAL_MACHINE, then SOFTWARE, click with the right mouse button on Hewlett-Packard and Delete. (If the PC is HP-branded, develop Hewlett-Packard and remove Digital Imaging)

3. Delete the HP ENVY 5540 series folder in the way:

• C: \Program Files\HP
• C:\Program Files (x86)\HP

4. Rename folder 3 in 3_old in the path below (a restart may be required):

• C:\Windows\System32\spool-drivers\x64.
• C:\Windows\System32\spool\drivers\W32X86.

NOTE: If the file refuses this action do as follows:

1. On the keyboard, tap the Windows and X keys simultaneously.
2. Click Windows PowerShell
3. Type net stop spooler, then press Enter.
4. Rename the file.
5. Type net start spooler, then press Enter.

5. Launch a new printer installation with the HP ENVY 5540 series Full Software and Drivers.

6. Try to print in colour.

In case of need, don't hesitate to contact us.

Best regards,