How to disable HP Rewards Pop-up windows

[_Fdwlraep-1933]

how to disable hp rewards pop-up window after installing original hp ink ordered from hp?  Last time I deleted the hp printer and reinstalled it.  after installing a new ink cartdige  the same pop-up appeared so I removed the hp printer and reinstalled it and now I still have the hp reward pop up.  Any suggestions or help would be appreciated. 

[Chimney_83 · Accepted solution]

Hi @_Fdwlraep-1933,

Welcome to HP Forums, 

I see you are looking to disable the popup to claim the prize for installing genuine HP Cartridges, is that correct? I will glad to help. 
Request you to help me with the printer model and the operating system installed on the computer. 

If you are using a MAC computer, recommend you to try the steps suggested in this HP Forums post. 
For Windows computer running on Win 7 or 8, try the steps below. 

Open devices and printers using the control panel. 
Right-Click on your printer listed in devices and printers.
Select printer properties. 
Select the ports tab.
Uncheck the option on the bottom that says 'Enable bidirectional support' and click on the OK button. 

Let me know if this helped. 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accepted Solution" and "Kudos" buttons, that’ll help us and others see that we’ve got the answers!

[_Fdwlraep-1933]

tHANK YOU SO MUCH.  tHE hp REWARD IS NO LONGER ACTIVE.  THANK YOU AGAIN