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Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
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HP Recommended
Microsoft Windows 10 (64-bit)

I have lost the ability to find or connect the printer (Laserjet m209dwe) to my network from any device. I cannot connect via ethernet cable either, the blue light initially pulses and then maybe 10 seconds later the light turns to flashing amber. I have followed the user guides to try and reset the WiFi setting on the printer but nothing works. 

 

The easiest solution is to just do a factory reset but nowhere in the printer guides and documentation do the instructions of how to do this exist. Please provide instructions on how to do a full factory reset. Thanks.

1 REPLY 1
HP Recommended

Hi @DaleEnd,

 

Welcome to HP Support Community.

 

Thank you for posting your query, I will be glad to help you.

 

Restore factory defaults from the Advanced Settings in the HP Smart app.

 

1. From the HP Smart app home screen, click the image of your printer to open the settings and management tools.

2. Under Settings, click Advanced Settings to open the printer Embedded Web Server (EWS).

3. From the EWS home page, click the Settings or System tab.

4. If you are prompted to log in or enter the printer PIN, enter admin for the username (HP LaserJets only), enter the PIN from the printer label, and then click Submit or OK. This label is typically located inside the cartridge access area or printer door.

Location of the PIN on the printer label
5. Restore your printer to factory defaults.

  • For most HP printers, click Restore Factory Defaults or Factory under Restore Defaults. Click Restore Factory Defaults > Yes.
  • For HP LaserJet printers, click Service, and then click Restore defaults > OK.

 

After about 20 seconds, your printer automatically restarts.

 

I hope this helps.

 

Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Alden4

HP Support 

Raj_05
HP Support Community Moderator
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