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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
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EastCafe
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Solved!

How to do a full factory reset

HP Recommended
HP 8620 All in one printer
macOS 10.12 Sierra

I would like to perform a full factory reset on this printer.  

I recently moved and need to connect to a new WIFI sytem, but the printer keeps saying that the printer has been locked by the administrator.  I AM the administrator and have never set up an admin password (nor can I find that option on the HP website where I an logon to my account, etc to even unlock the printer).  Help!

11 REPLIES 11
ceejay_2012
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Hi EastCafe

 

 

Thank you for contacting HP Forum.

 

To do a factory reset please follow the below steps.

 

1. Go to Setup Icon at main Menu of the Control Panel of your Printer

2. Select Tools

3. Select Restore Factory Default.

 

Hope this helps.

 

Accept solution if this help you to solve the issue or click Kudos to give thanks.

 

Thank you.

I am an HP employee.

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.


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EastCafe
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Hi,

 

Thanks for your quick reply. 🙂

 

I get the message "the feature has been locked by your Administrator or the person who set up the printer."

Unfortunately, I am the one who originally set up the printer.  There is no option on the website where I'm registered, to access anything but printer cartridges, etc.

 

I really need to set this up on my new wifi, but I can't bypass this message.

EastCafe
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I can log onto the HP Connected website and see my printer.  Not really any help there at all.  No options to reset or manage the printer.

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ceejay_2012
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Hi

 

Maybe you can try the reset suing different method. I have found this in the link below but Im not sure if this can help:

http://resetprinters.com/how-to-reset-the-hp-officejet-pro-8600-premium-all-in-one-printer/

 

 

1. Press back button 4 times until you see Support menu

2.  Scroll until you see Reset Menu (press right button in thr control panel)

3 Under the resets menu, you will find the  different types of resets, the partial reset, semi-full reset. Select the appropriate type of reset you need, and your Printer should start resetting itself.

 

 

The partial Reset

The partial reset basically just refreshes the Printer and clears out unneeded memory from the printer. This type of resets fixes minor printing issues such as slow printing, cartridge errors, etc..

The Semi-Full Reset

The Semi-Full Reset is the most useful type of reset. However, this clears out all the custom setting from your printer and returns if to its default factory settings. Use this reset if the partial reset does not fix your issue.

Full Reset

The full reset is the most powerful reset. If all other reset procedures is not working you can do this. However, it is not recommended as it really clears deep settings from your printer and any interruption on the reset process may render your printer unusable.

 

 

Let me know if this one works for you.

 

 

I am an HP employee.

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.


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EastCafe
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Awesome!  This fully corrected my problem!

 

I'm SO thankful!  I thought I'd have to go out and buy a new printer!

 

Thanks again for your help...much appreciated.

 

Eric

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ceejay_2012
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Good to hear that Eric.

 

It was nice serving you.

Click Kudos to give Thanks 🙂

 

Regards,

Edel

I am an HP employee.

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.


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jerrymcd
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Message 8 of 12
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This article helped reset the HP Officejet Pro 8718.  Thank you!

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lcheni
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HP 8630 Reset

 

In the Panel, to the rightist, find :     Setup -> Tools  down to Factory Rest .

 

 

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melaniejo7
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I have a HP DeskJet 3630 and it keeps saying I have a paper jam or tray error. There is definitely no paper jam, I don’t know what to do?
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