How to fix printer that show device error?

[Paan99]

The printer inserts paper button, power button, error black & colour button blinks and it does not print the doc. The computer still can detect the printer.

[TEJ1602]

@Paan99, Welcome to HP Support Community!

Follow the steps below to isolate and resolve the issue-

Step 1: Disconnect and reconnect the USB cable

Make sure that the USB cable has not come loose between the printer and the computer.

1. Disconnect the USB cable from the rear of the printer.

   Figure : Disconnect the USB cable from the rear of the printer

   

2. Disconnect the USB cable from the computer.

3. Wait five seconds.

4. Reconnect the USB cable to the printer and the computer. Apply some pressure to secure the connections.

5. Make sure that the USB cable is connected correctly.

   Figure : Connect the smaller end of the USB cable to the rear of the printer

   

   Figure : Connect the larger end of the USB cable to the computer

   

If the error persists, continue to the next step.

Step 2: Reset the printer

Sometimes the printer is in an error state because it needs to be reset.

1. With the printer turned on, disconnect the power cord from the printer.

2. Unplug the power cord from the power source.

3. Wait 60 seconds.

4. Reconnect the power cord to a wall outlet and to the printer.

   NOTE: 

   HP recommends plugging the printer directly into a wall outlet.

If the error persists, continue to the next step.

Step 3: Plug the printer directly into an electrical outlet

1. Disconnect the power cord from the rear of the printer.

2. Unplug the power cord from any power strips or surge suppressors.

3. Plug the power cord directly into an electrical outlet.

4. Reconnect the power cord to the rear of the printer.

5. Turn on the printer.

Step 4: Service the printer

Service or replace your HP product if the issue persists after completing all the preceding steps.

Go to Contact HP Customer Support to schedule a product repair or replacement. If you are in Asia Pacific, you will be directed to a local service center in your area.

To confirm your warranty status, go to HP Product Warranty Check. Repair fees might apply for out-of-warranty products.

Hope this helps! Keep me posted. 

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