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How to maintain printheads for OfficeJet Pro 6968

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HP OfficeJet Pro 6968
Microsoft Windows 10 (32-bit)

Hello:

I am unable to maintain the printheads of my OfficeJet Pro 6968.

 

Using the "HP Printer Assistant", I click on "Maintain Your Printer".  After a "Processing …." message, I am offered 4 options:

 

Print Quality Diagnostics Page    “The print quality diagnostics information failed to print.”

Align Printheads       Next              “The alignment page failed to print.”

Clean Printheads                            “The cleaning process failed.”

Clean Printer            OK                  “Clean not started.”

 

How do I get my printhead maintenance to operated?

 

Harold Hawken

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This sounds like your printhead already failed if you can't run maintenance or print anything.




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HP Recommended

I wrote to HP and “The Community”:

 

I am unable to maintain the printheads of my OfficeJet Pro 6968.
Using the "HP Printer Assistant", I click on "Maintain Your Printer".  After a "Processing …." message, I am offered 4 options:
Print Quality Diagnostics Page    “The print quality diagnostics information failed to print.”
Align Printheads                            “The alignment page failed to print.”
Clean Printheads                            “The cleaning process failed.”
Clean Printer                                  “Clean not started.”
How do I get my printhead maintenance to operated
Harold Hawken


HP offered no help and I am extremely disappointed by their total lack of support.  The “Community” offered this:
”This sounds like your printhead already failed if you can't run maintenance or print anything.“

 

So ... this is the best I can hope for? I feel deserted by a company I thought I could trust.

 

Harold Hawken

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"This sounds like your printhead already failed if you can't run maintenance or print anything."

 

Soooooooooo ... what can I do ???  Nothing?  New printhead?  New print device?

Harold Hawken

 

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