Hp 4130e stop after page 1

[JohnNettie]

I just started to use my Windows 11 laptop with my 4130e printer and it only prints 1 page and then stops saying error E3 paper jam.

I press the X button and the printer continues and I have asked the printer to auto clean the rollers but it is still the same and there is no paper jamb that I can see any ideas please?

I have checked my paper length and it is standard A4 297mm but I do not know what else to do, I have turned it over to check for any paper jams and I can see nothing so I don't want to do anything more drastic in stripping it down if there is a simple solution. I have tried to print from a Windows 10 laptop and it stopped again but after 2 pages and again continued once the X button was pressed. Now i am stuck can someone help me please?

[Nal_NR · Accepted solution]

Hi @JohnNettie,

Welcome to the HP Support Community. 

I'd be happy to help you! 

I understand that you are facing issues with the error E3.

E3 error indicates a carriage jam. 

If you have performed all the steps from this document Carriage jam or E3 error and still having issues, then this could be a hardware. 

You may also refer to this document for Paper Jams.

Try updating Firmware. Click here

Hope this helps! Keep me posted for further assistance.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[JohnNettie]

Hi there and thanks for helping, I thought I have already replied to say that you may well be right in what you have suggested but I do not want to do anything drastic and may try to live with the error message. I don't think it is actually a paper jam but I can't find the issue. I will try again bi-passing the Smart App and see if that helps.

Thanks for your efforts nut i am not good at studying all of the document via the links and videos etc. but we will see how it goes.

Regards John

[Nal_NR]

Hi @JohnNettie,

I understand and appreciate it. 

If you are not comfortable with the documented steps, I recommend you contact phone support. They will help you via remote assistance. 

For that to happen, we will give you additional instructions/information via Private Message.

Please check your inbox on the forums page for the private message.

 If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

[JohnNettie]

 I think this was the paper length afterall as i checked the default is A4 in both the Smart app and the Printer itself and the problem seems to have gone away, I don't think it was sensitive to this when i was using a W10 PC but now with W11 it seems to have kicked in as an issue even when i tried using an older w10 machine. Now that i have sorted all the defaults it seems Ok.

[Raj_05]

Hi @JohnNettie,

Thank you for your response, 

Is there anything else that I can help you with today?
 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4

HP Support