Hp 8015e only print status reports which are all normal, why. Can this be fixed? Mac OS sequoia 15.1

[Cyrisse]

HP 0ffice jet all in one 8015e, will only print status reports, which are all ok.   How do you stop this?

[Kuroi_Kenshi]

Hi @Cyrisse,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

If your HP OfficeJet 8015e is only printing status reports and not processing other print tasks, it might be due to a configuration issue or a communication problem between your Mac and the printer. Here’s how you can try to resolve it:

Check Printer Settings

1. Cancel All Print Jobs: Go to "System Preferences" > "Printers & Scanners". Select your printer, then click "Open Print Queue". Cancel all the current print jobs.
2. Set the Correct Default Printer: Ensure your HP OfficeJet 8015e is selected as the default printer in your Mac's printing settings.

Check Network Connection

1. Wireless Connection: Ensure your printer is properly connected to your Wi-Fi network. You might need to reconnect it using the HP Smart app or the printer's control panel.
2. Wired Connection: If you're using a USB connection, try unplugging and re-plugging the USB cable to ensure a secure connection.

Reset the Printing System

1. Go to "System Preferences" > "Printers & Scanners".
2. Control-click anywhere in the list of devices and choose "Reset printing system".
3. Re-add your HP OfficeJet 8015e from the list of available printers.

Update or Reinstall Printer Drivers

1. Update Drivers: Make sure that you have the latest printer drivers installed. You can download them from the HP Customer Support website.
2. Reinstall Drivers: If updating doesn't help, try uninstalling and reinstalling the printer drivers.

Check for Software Updates

1. Make sure your Mac OS is up to date by going to "System Preferences" > "Software Update".

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,