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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
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Precision3
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Hp 8710 cant startup

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I have a HP 8710 printer that I do not have the original cartridges that come with the printer to startup. Is there a way around this issue? Been looking at other post about oobe reset but printer is not giving me options to other buttons to use. This is the display message.

16331729507648030563542017112902.jpg

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sandytechy20
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@Precision3

 

Welcome to the HP support community.

 

I understand that you want to bypass the setup cartridges, I am glad to assist you.

I am sending you a private message with the steps to skip setup cartridges and complete the printer's initial setup. Please check the mailbox icon at the top-right corner of this screen.

 

I hope this helps resolve this issue completely.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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sandytechy20
HP Support Agent
HP Support Agent
27,949 27,794 1,519 1,609
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@Precision3

 

Welcome to the HP support community.

 

I understand that you want to bypass the setup cartridges, I am glad to assist you.

I am sending you a private message with the steps to skip setup cartridges and complete the printer's initial setup. Please check the mailbox icon at the top-right corner of this screen.

 

I hope this helps resolve this issue completely.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

View solution in original post

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Precision3
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The solution worked but I updated the printer when I connect to Wi-Fi. And now it went back to the original problem and the reset steps are not fixing it. Do you have a solution? Thanks!

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sandytechy20
HP Support Agent
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27,949 27,794 1,519 1,609
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@Precision3

 

This might require one on one interaction to fix the issue.

I request you to talk to HP support.

They might have multiple options to help you with this.

  1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
  2. Select the country.
  3. Enter the serial of your device.
  4. Select the country from the drop-down.
  5. Click on "Show Options".
  6. Fill the web-form. A case number and phone number will now populate for you.

Let me know how it goes.

Cheers.

Sandytechy20
I am an HP Employee

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