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Hp Deskjet 2720 document in queue trouble

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HP Deskjet 2720
Microsoft Windows 10 (64-bit)

Hello everyone,

i can't print with my HP Deskjet 2720 and software HP Smart detects a trouble on print queue: documents remain on queue.

I have proceeded with firmware upgrading to 122.3.838.0

Can you suggest me something to solve the problem?

Thank you in advance




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Print Queue / Print Service Reset


After a print job has been submitted, it is very quickly turned over the Windows Print Services for completion.


When a job is "stuck in the queue", it is sometimes due to Print Services having hung, become stuck, or otherwise failing to properly complete the job.



Start Here:  Print job stuck in Queue


and / or


First, check that Windows Update is not in need to installing updates.


Settings > Update and Security > Check for Updates

NOTE:  If an update is already pending, install that update > Restart the computer and log in


If still stuck…


If the current print job will not cancel or if a previous print job is stuck in the queue,


If the issue is due to Print Services being stuck / hung / corrupted, Restart the Print Service


Manual Queue Reset


Control Panel > icon view > Administrative Tools > Services

Scroll down, find, Right-Click, and Stop Print Spooler Service

Open File Explorer (formally Windows Explorer)

Navigate to the folder and Delete the files from folder C:\Windows\System32\spool\PRINTERS

Start Print Spooler Service


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