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‎05-05-2020 07:59 AM

HP Recommended
Product: Hp Pavilion
Operating System: Microsoft Windows 10 (32-bit)

Hi,

 

I bought a new windows laptop a couple weeks ago and installed my old printer but it will not print in colour. In my word documents I do not have the option to select colour, black and white or grayscale.  I deleted all the drivers, reinstalled them, removed files from printing spoolers and it is still not working. Anybody able to advise?

 

Thanks

1 person had the same question
2 REPLIES 2

‎05-06-2020 07:29 AM

HP Recommended

Hi, my hp6950 has exactly the same problem, on investigating the issue on various forums it is a very widespread problem with hundreds if not 1000s of complaints, unfortunately HP seem to be totally ignoring it, there solution is to delete and re-install the drivers, this is not working, Hp seem to have washed there hands of it which is scandalous...

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‎05-06-2020 08:16 AM

HP Recommended

I spent hours yesterday trying to solve the same issue on my 4652. It just randomly happened and tried all the forum suggestions, repeating uninstall/reinstall several times. So frustrating...

 

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