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Microsoft Windows 10 (64-bit)

I assist in our IT department and a colleague of mine has an HP Laserjet M225 DW showing a white LCD screen and the printer won't connect with the PC.  Any ideas on what it cold be? I've power recycled the printer as well. 

1 REPLY 1
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I've Resolved the issue on my own by swapping the USB to a different port. After a power recycle and the swap the screen regulated back to the default screen

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