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Hp Officejet 7740 Stuck on verifying

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Hp officejet 7740
Microsoft Windows 10 (32-bit)

have had an Officejet Pro 7740 for approximately 1 year with no problems. Yesterday, after a computer & printer restart, the printer is now stuck with "verifying" and the circle on the display and won't go any further, and I cannot print. I do not have auto updates on because the download always fails. Manual updates always fail also. I searched the forum and found the unplug power and all cables, hold down power button for 15 sections then plug it back in, but that didn't work.


Any suggestions? This printer is too new to toss and get a new one.

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Hi @Stickyfingers21,


I'd like to help!


We can perform a factory defaults on the printer to resolve the issue


  • The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.
  • I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.
  • In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link:

Hope this helps! Keep me posted. 


And, Welcome to the HP Support Community. 


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