Hp Officejet Pro 7610 error message

[Timothy1970]

Printhead Problem

Printhead appears to be missing or not detected or installed incorrectly

[Hawks_Eye]

Hi @Timothy1970 

Welcome to the HP Support Community!

Thanks for posting your query! We're here to help you get back up and running.

That error usually means the printhead isn't being recognized properly. Let's go through some steps to troubleshoot your HP OfficeJet Pro 7610:

1. Reseat the Printhead

• Turn off the printer and unplug it.
• Open the printer’s access door and remove the printhead.
• Clean the gold contacts on the printhead with a lint-free cloth.
• Reinstall the printhead firmly and close the door.
• Turn the printer back on and check if the error clears.

2. Perform a Hard Reset

• With the printer turned on, disconnect the power cord from the back.
• Wait 60 seconds and plug it back in.
• Turn the printer on and check if the issue persists.

3. Check for Firmware Updates

• Visit HP’s official support site to download the latest firmware.
• Install it via HP Smart or directly through the printer’s menu.

4. Run Printhead Cleaning Cycle

• On the printer’s control panel, navigate to Settings → Printer Maintenance → Clean Printhead.

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Take care, and have an amazing day!

Regards, 

Hawks_Eye