Hp Printer software issues

[MJflb]

I have been experiencing a recurring issue with my HP printer, where it prints only 4 pages at a time before freezing and displaying a “busy” error message. This problem prevents me from printing larger documents or performing any tasks that require multiple pages. This issue began after I had the printer for just over a year, and it appears to be related to software malfunctions.

I reached out to HP customer support in hopes of resolving the issue. However, I was told by the agent that HP is currently experiencing widespread problems with the software in its printers, yet I was not offered a viable solution or repair. Instead, the representative attempted to sell me a subscription and suggest purchasing a new printer, despite the fact that my printer is barely over a year old.

I find this response completely unacceptable. It seems as though HP may be using faulty software or planned obsolescence to pressure customers into buying new products and services. To make matters worse, the lack of genuine assistance and the push for additional purchases instead of resolving the issue has left me feeling scammed and frustrated. Will be filing a complaint to BBB and CFPB and looking into legal action. 

[Irfan_06]

Hi @MJflb,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I understand you're experiencing an issue with your printer that is malfunctioning.

I apologize for any inconvenience this may have caused, I'm here to help you today.

Please follow the steps below to fix the issue.

A) Perform a power drain.

1) Take out the cartridges

2) Unplug the power cord from the printer & wall.

3) Press and hold the power button down for 15 seconds and release the power button, wait for about 30 seconds.

4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not into a surge protector.

5) Insert the cartridges back into the printer.

Remove the cartridges > Unplug the power cord > Wait for 30 seconds > Plug the power cord back in > Insert the cartridges

B) Kindly refer to the steps on this link to update the printer firmware and let me know if that resolves the issue.

C) If the issue still persists, uninstall the printer software by following the steps from this link and restart the devices.

D) Install the printer software by clicking on the link again and let me know if that resolves the issue.

Note: Enable Bluetooth for an HP Smart app setup: Enable Bluetooth on your computer or mobile device so that HP Smart can detect the printer during the setup.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a good day

Irwin6

HP Support