Hp Smart 750 B5B55D error

[Gk112]

Hi there,

I am having a B5B55D printer error that says the printer is busy while printing in progress. I could not find any solution to fix this error. Anyone know how to fix it?

Have a good day.

[A_Gayathri]

Hi @Gk112,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you are getting the B5B55D error on your HP Smart 750 printer typically indicates that the printer is experiencing a busy state or a processing issue. 

Here are some steps you can try to resolve the issue:

Restart the Printer:

• Turn off your HP Smart 750 printer.
• Wait for about 30 seconds to a minute.
• Turn the printer back on and see if the error persists.

Check for Paper Jams:

• Open the printer's access doors and look for any paper jams or obstructions.
• Carefully remove any stuck paper.

Check Printer Queue:

• On your iOS device, go to the printer settings and check if there are any pending print jobs.
• Cancel any print jobs that might be stuck or causing issues.

Update Printer Firmware: Update the firmware on an HP printer

• Ensure that your printer’s firmware is up to date. You can usually check for updates through the HP Smart app or the printer's web interface.

Reinstall Printer Software:

• On your iOS device, open the HP Smart app.
• Remove the printer from the app and then add it back again.

Check Network Connection:

• Ensure that your printer is properly connected to the network.
• If using Wi-Fi, check if the signal is strong and stable.

Refer to this document: HP Smart Tank 750 series - Troubleshooting User manual

I hope this helps. 

Take care and have a good day.

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