Hp Smart tank 5102 -E3 Not Resolved HELP

[gracegamale]

I've been having this E3 blinking error on my Hp smart tank 5102. I did the trouble shooting to check for paper jams and if the cartridge has obstruction but it seems okay but it still wont print. Can somebody please help?

[Kuroi_Kenshi]

Hi @gracegamale,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding the printer!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Reset the Printer:

• Turn off the printer and disconnect the power cord from the outlet.
• Wait for about 60 seconds.
• Reconnect the power cord and turn on the printer.

Check for Jammed Paper:

• Open the front and back access doors and carefully check for any jammed paper inside the printer.
• Remove any paper you find, being careful not to tear it.

Ensure the Carriage Moves Freely:

• Open the cartridge access door.
• Gently move the carriage to the left and then to the right. It should move smoothly without any obstructions.

Inspect the Cartridges:

• Remove any ink cartridges and check for protective tapes or obstructions. Ensure the cartridges are properly seated.
• Reinstall the cartridges and close the access door.

Clean the Carriage Path:

• Turn off the printer and unplug it from the power source.
• Using a flashlight, inspect the carriage path and remove any debris or foreign objects that might be blocking it.

Update Firmware and Software:

• Ensure that your printer firmware and drivers are up to date. You can download the latest updates from the HP Support Website.

Restart Print Job:

• After performing the above checks and updates, restart your printing job to see if the E3 error persists.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

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Best regards,