Hp envy 5640 connected but now requires password

[z281]

Hp envy 5640 now requires password even connected to the network. Tried to entered the same password for the network ; it did not work. Tried to reset to the network default as suggested by forum; still did not work

How do I get it working again?

[Aardvark1 · Accepted solution]

HI @z281. 

Welcome to the HP Support Forums. It is odd that your printer is requesting the use of a password. 

So that I can better assist you, can I know what you are attempting to do and when are you prompted for the password.

Also, you have iOS as your operating system. What version? 

[z281]

Now the printer brought down from upstairs to downstairs close to the router then it was working fine.
( the signal was very strong when the printer was upstairs - all other devices ( iPad , iPhones etc ) were working fine when they were upstairs

Thank you for your response.

[Ciara_B]

@z281

Glad to hear it's now resolved

🙂

www.hp.com/go/wirelessprinting

[Freeman36]

I have the same problem which has suddenly stopped me printing anything from my iPad. No prob before today. 

[z281]

Yes

[CMD2018]

HP Envy 5640 series printer this morning asking for password on iPad. Have retrieved password through printer - password was rejected. Tried to print through Macbook pro - just one blank page is showing. I have uninstalled and reinstalled printer. No difference. I have had this printer for eleven months and it's produced hundreds of pages without ever asking for a password.  Any suggestions please - or is it easier to return it to the store and replace it?